Part 14 from the Win-Win for the Greater Good series
Even with the best intentions, sometimes among major players who should know better, cause marketing can go terribly wrong. The mantra of cause marketing, indeed of all cross-sector partnerships, is that the partners need to be well aligned. Their missions, their products or services and how they present their campaign to the public must make sense as a partnership. The public becomes skeptical when they smell or taste that the campaign is purely done to make money. Here are some bloopers.
Kentucky Fried Chicken (KFC) Pothole Program
Recognizing the ubiquitous problem that many of our roads and highways have fallen into disrepair, KFC thought that it would be a good idea if they teamed up with several cities around the country and filled in those cities’ potholes. So the public would know who was making this generous donation, KFC painted their bright white logo on top of the freshly laid asphalt. As you see in this promotional photograph, “The Colonel” is pointing his cane at a recently paved, logo-covered pothole.
So we see potholes filled with oily black tar, covered with a KFC logo, which will be run over by cars, slowly but surely erasing the logo. This message has the unintended effect of linking KFC and its heavily-oiled, deep-fried chicken with steaming oily black tar and inadvertently, brings a whole new meaning to “road kill.”
I hate to pick on KFC, but if the bucket fits. After the above-described campaign, they developed a partnership with Susan G. Komen for the Cure and produced a second highly-questionable campaign where they really stuck their wing in it.
KFC and Susan G. Komen for the Cure launched a campaign in which they printed pink KFC buckets with the breast cancer ribbon and then handed their customers the bucket full of fried chicken wings, legs and breasts. $.50 of the sale of each bucket went to the charity. What were they thinking? A respected nonprofit organization dedicated to education and research about breast cancer promoting deep-fried food, in pink buckets.
Yoni Freedhoff of Weighty Matters said: “So, in effect, Susan G. Komen for the Cure is helping to sell deep-fried fast food and, in so doing, help fuel unhealthy diet and obesity across America, an odd plan given that diet and obesity certainly impact on both the incidence and recurrence of breast cancer.”
What was this campaign really all about? Yes, money. KFC donated more than $4.2 Million to Susan G. Komen for the Cure, the largest single donation in organization’s history. Roger Eaton, President of KFC Corporation said, “This was a campaign that allowed our customers to fill up their stomachs and their hearts at the same time.” Needless to say, this campaign caused a media and consumer controversy which, if only briefly, damaged the credibility of Susan G. Komen… but it made lots of money.
The investor extraordinaire, Warren Buffett, once said, “It takes 20 years to build a reputation and five minutes to ruin it.” There is nothing worth the risk of destroying a hard-earned reputation.
The key points I would suggest you take away from this discussion on what not to do in cause marketing:
• Do absolutely nothing that will hurt your brand. Good reputations are hard to gain and much harder to regain if lost.
• Never be just about the money; greed is ugly and hard to hide.
• Always put the cause first, which will gain attention, loyalty and finally, financial success.
• Be unique! Stand out from the crowd! Don’t be a chicken! (sorry)
Cause marketing comes in all shapes and sizes and can be an exceptionally effective fund development and brand awareness-generating program because it:
• Leverages the marketing clout, assets, intelligence and connections of organizations from different sectors
• Focuses on doing good, and the public responds very well to organizations doing good
• Motivates your employees, customers and all stakeholders of your organization
• Attracts media attention…for free!
• Generates sales and raises donations
• Delivers what one organization can’t possibly do alone
Please visit http://www.bruceburtch.com for more information and to view Win-Win for the Greater Good.